Troubleshooting

Quick checks for common app and login problems.

Before Reporting A Problem

Try these quick checks:

• refresh the page,
• open a normal browser window instead of a private one that is already in use,
• confirm the app hostname is correct,
• and sign out and back in if the page looks half-authenticated.

Common Symptoms

Bad Gateway

This usually means the proxy cannot reach the backend service. It is generally an infrastructure issue, not a password issue.

Access Denied

This usually means your account is missing the right group or role.

Redirect Loop

This often means an authentication session is stale or a browser is holding on to old cookies.

When To Escalate

Report the hostname, time, and a short description of what you clicked. That is usually enough to trace the problem quickly.